Over the years I’ve talked with hundreds of managers about the reasons for complexity in their organizations — and in almost all cases they cite “technology” as one of the main culprits. But in the next breath, they also acknowledge that technology has revolutionized the way they work, increased personal productivity, and given them a whole new world of capabilities. It’s an odd dichotomy: the notion that technology is a blessing and curse, a driver of improvement, and a source of frustration. This often leaves managers wondering what they can do to increase the benefits and minimize the pain, both for themselves and their organizations.
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