The Los Angeles city attorney's office plans to sue Time Warner Cable Inc. today, alleging that the company caused "major havoc and distress" when it became the No. 1 pay TV provider in Southern California two years ago.
City Atty. Rocky Delgadillo said Wednesday that Time Warner violated state law by making false and misleading statements to subscribers. The 25-page lawsuit, a copy of which was reviewed by The Times, claims the company violated its franchise agreement with the city by having subscribers spend hours on hold with customer service representatives and allowing excessive repair work delays.
"Hundreds of thousands of Los Angeles residents were ripped off," Delgadillo said in a statement. "Time Warner must be held accountable for its promises."
City prosecutors said the suit would be filed in Los Angeles County Superior Court.
Time Warner Cable representatives had no immediate comment.
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