DetroitDetroitDetroit Around TownDetroit Development

At Quicken Loans, A Culture Geared To Customer Service - NYTimes.com

NYT: Quicken Loans An 'Oasis'
Open Image Modal
By 

On Assignment For HuffPost

|
Open Image Modal
Cleveland Cavaliers owner Dan Gilbert talks with the media at a press availability at the Cleveland Clinic Courts in Independence, Ohio on Tuesday, June 8, 2010. (AP Photo/Amy Sancetta)

REMEMBER the recent column about DailyCandy, the e-mail service for discount deals, and the customer who sent e-mails for six maddening months, trying to get an $85 refund?

Well, after the matter was thoroughly investigated, we learned that an employee at Group Commerce, which handles DailyCandy's order fulfillment, had marked the refund as paid, even though it wasn't.

Read more on New York Times

Our 2024 Coverage Needs You

As Americans head to the polls in 2024, the very future of our country is at stake. At HuffPost, we believe that a free press is critical to creating well-informed voters. That's why our journalism is free for everyone, even though other newsrooms retreat behind expensive paywalls.

Our journalists will continue to cover the twists and turns during this historic presidential election. With your help, we'll bring you hard-hitting investigations, well-researched analysis and timely takes you can't find elsewhere. Reporting in this current political climate is a responsibility we do not take lightly, and we thank you for your support.

to keep our news free for all.

Support HuffPost
Suggest a correction
|
Submit a tip