Last week, the Bloomberg administration gave a stern warning to owners of buildings that have lacked heat or hot water since Hurricane Sandy: Fix the boilers or expect enforcement action from the city.
The plight of freezing tenants has been one of many painful themes in the weeks following the storm. But analysis of calls to the city's 311 hotline shows that most complaints about heat or hot water have come from areas far from storm damage, from buildings and neighborhoods in which inadequate services can be a chronic problem.