Supermarket Has The Best Response To Complaint About Dead Worm

This is a story about life, death and corporate customer service.

Facebook user Wes Metcalfe posted a photo this past weekend of a dead worm smushed across an otherwise delicious-looking cucumber. He described the details of what happened in a Facebook post on the wall of British grocery chain Tesco, where he had purchased a cucumber to make sandwiches.

To make light of the situation, he had attempted to introduce his children to their “new pet,” William the worm, before realizing that the creature appeared to be deceased.

With three mourning children on his hands, Metcalfe was busy planning a funeral, he wrote.

A Tesco representative identified only as “Rob” replied that he had issued Metcalfe a £10.00 Tesco gift card to “cover the cost of the day.”

But that wasn’t quite enough for Metcalfe, who wanted Rob to make more of a personal contribution. He suggested a poem. It was then that Rob clearly began to understand the gravity of the situation

“I’ll be heading to a muddy festival shortly, trawling through the fields of damp grass and dirt, much like William would’ve during his happier times,” Rob wrote. But Rob made up for his absence with a beautiful poem ode to William.

Metcalfe considerately kept Rob updated with images from William’s funeral, complete with a Tesco “deepest sympathies” card and a poem of his own.

The conversation soon escalated into competing lyrical tributes to William’s life and the conclusion that “Justice has been done for William.”

You won’t be forgotten anytime soon, William.