A recent experience proves the airline needs more than a new slogan.
The company has defended the employee, who it said was breaking up a fight.
"Are we gonna continue being treated like cattle?" attorney Thomas Demetrio said Thursday.
Since then, the airline has stumbled through not one, but two, public relations disasters.
There's bad customer service and then there is just bad policy. This is both.
CEO Oscar Munoz says airline agents were "left with no choice" but to call security.
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"This is truly a moment when there is a perfect storm."
Arianna Huffington and United Airlines CEO and President Oscar Munoz host a conversation around sleep and travel with business leaders.
Mr. Munoz’s surprise surgery on Wednesday shocked some employees and investors in light of his statement, distributed by