Social Security Administration workers, like many in the private sector, have had to do more with fewer resources. Since 2010, Congress has given the Social Security operating budget a 10 percent haircut. The agency’s answer to tight times has been to expand its services online.
While not every question can be answered electronically, Social Security expert Laurence Kotlikoff, co-author of “Get What’s Yours: The Revised Secrets to Maxing Out Your Social Security,” says choosing Social Security’s online option can give you more control than you have when you talk to a staff person ― in person or on the phone ― because nobody knows your personal details or desires better than you do.
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