America's Best and Worst Airports for Delays (PHOTOS)

America's Best and Worst Airports for Delays (PHOTOS)
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Weather. Traffic. Traffic due to weather. Shep Hyken has heard all the usual excuses for flight delays, especially when he's in Chicago.

"I have more delays at O'Hare than any other airport," says the St. Louis-based customer service consultant. The most maddening explanations, he adds, are almost surreal. "It amazes me when a flight attendant or captain can't be found," he says. "I've even heard, 'We've lost the plane.'"

No surprise, O'Hare is contending with the likes of Newark and Dallas-Fort Worth to be the most-delayed airport in the nation, according to Department of Transportation statistics (July 2012 through June 2013).

Most major airports reported some increase in delayed departures--defined as leaving at least 15 minutes late--and a few airports got seriously caught in the time-space continuum.

To boost your odds of leaving on schedule, we looked at the airports' hour-by-hour stats to find the most punctual time frames and the best times to avoid.

--Katrina Brown Hunt

America's Best and Worst Airports for Delays
Best: No. 1 Salt Lake City International Airport (SLC)(01 of07)
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Flights Delayed: 11.7%
The Utah hub has reached the pinnacle of punctuality four times since 2008, and with good reason: your odds of being delayed rise above 10 percent only for one hour before noon, and approach the 25 percent threshold for just two hours during the entire day. The only bad news: overall delays are still up by 2.5 percentage points year over year.
Best Time Window: Before noon.
Worst Time Window: 6–8 p.m.

Photo: Michael Schoenfeld/Courtesy of Salt Lake City Department of Airports
Best: No. 2 Portland International Airport (PDX)(02 of07)
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Flights Delayed: 12.5%
For a city that prides itself on being mellow, this Oregon airport surprisingly cracks the whip—in a good way. For six years, PDX has held the No. 2 position, and it’s hard to complain when its on-time departure rate never dips below 79 percent. During the first hour of the day, PDX has one of the highest on-time percentages of all the major airports—a near-spotless 96 percent.
Best Time Window: Before 10 a.m.
Worst Time Window: 2–3 p.m.

Photo: Courtesy of Port of Portland
Best: No. 3 Seattle–Tacoma International Airport (SEA)(03 of07)
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Flights Delayed: 13.1%
Who cares about a little (or even a lot of) rain? The seemingly Gore-Tex–encased airport has previously been No. 1 for on-time departures, and this year comes in at No. 3, with a small uptick in tardiness. Airport workers may be helping themselves to second cups of morning coffee: on-time success rates stay above 85 percent until almost noon, and never go below 80 percent all day.
Best Time Window: Before 11 a.m.
Worst Time Window: 4–5 p.m.

Photo: Hemis / Alamy
Best: No. 4 Minneapolis–St. Paul International Airport (MSP)(04 of07)
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Flights Delayed: 13.8%
Last year, the Twin Cities airport boosted its on-time performance by a dazzling seven percentage points, jetting into the top five for the first time in years. This year, the airport shed two of those points, but still offers a wide range of reliable departure times. Morning is the most delay-proof, but your chances of an on-time departure stay in the 80 percent range all afternoon.
Best Time Window: Before noon.
Worst Time Window: 7–9 p.m.

Photo: Courtesy of Minneapolis-St. Paul International Airport
Best: No. 5 Reagan National Airport (DCA)(05 of07)
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Flights Delayed: 15.4%
Who says that no one can get anything done in our nation’s capital? Even after skidding three points overall, the D.C. airport’s on-time performance hovers around 85 percent until 2 in the afternoon. Just be sure to beat it from the Beltway by dinnertime.
Best Time Window: Before 2 p.m.
Worst Time Window: 9–10 p.m.

Photo: Michael Bell
Worst: No. 1 Chicago Midway International Airport (MDW)(06 of07)
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Flights Delayed: 27.3%
The Windy City’s less-notorious airport ranked as third for the most delays last year. A seven-point plunge has given it this year’s trophy for tardiness. Ironically, the airport actually starts the day with gusto, averaging a less-than-10-percent chance of delays for three whole hours. But things almost methodically deteriorate as the day wears on (and on, if you’re sitting there). By 11 p.m., your odds of leaving late are at 74 percent.
Best Time Window: Before 8 a.m.
Worst Time Window: 6–11 p.m.

Photo: CHARLES REX ARBOGAST/AP Images
Worst: No. 2 Chicago O’Hare International Airport (ORD(07 of07)
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Flights Delayed: 25.9%
Over the past few years, O’Hare has worked hard to rehabilitate its rogue reputation: last year, it ranked at an almost-respectable sixth worst. But the hub seems to have fallen back into its old ways, dropping six points in productivity. By late evening, you could just as easily flip a coin to find out whether you should start heading to the gate or looking for a place to sleep.
Best Time Window: Before 8 a.m.
Worst Time Window: 4 p.m.–midnight.

Photo: Mira / Alamy

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